Operational Intern
Job Summary
We are looking for a proactive and organised intern to join our RETAiX team to support customer engagement, onboarding, and data coordination. This role provides hands-on experience in customer service, retail business operations, and technology-based solutions. Training and guidance will be provided with no prior working experience required.
Responsibilities
- Assist with customer onboarding and general enquiries
- Coordinate customer invitations and attendance
- Support customer bonus redemption
- Assist with customer data collection and reporting
- Coordinate dashboard setup progress
Required Skills
- Pursuing Diploma/Degree in Business, Marketing, IT or related fields
- Good communication and interpersonal skills
- Basic knowledge of Microsoft Excel or Google Sheets
- Organised and responsible
- Willing to learn new systems
Job Details
Key Responsibilities:
- Assist with customer onboarding, follow-ups and general enquiries related to RETAiX.
- Coordinate customer invitations, reminders and attendance for RETAiX Introduction Sessions.
- Support customer bonus redemption and maintain accurate follow-up records.
- Assist with customer data collection, basic data preparation, uploading and reporting.
- Coordinate with customers and internal teams on required information and dashboard setup progress.
- Perform other administrative and operational support duties as assigned.
Requirements / Qualifications:
- Currently pursuing a Diploma or Degree in Business Administration, Marketing, Information Systems, Data Analytics or related fields.
- Good communication and interpersonal skills.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Organised, responsible and able to follow up on assigned tasks.
- Willing to learn new systems and work collaboratively with the team.
- No prior working experience required.