Customer Service Assistant
Job Summary
The Customer Service Assistant will support Business Consultants in delivering client service by preparing and organising client documentation, coordinating application processing, and maintaining client records. The role involves responding to client enquiries professionally, monitoring deadlines, and following up on pending matters. Candidates should be meticulous, organized, and comfortable using digital applications.
Responsibilities
- Assist Business Consultants in preparing and organising client documentation
- Coordinate with internal teams for smooth application processing
- Maintain and update client records in digital systems
- Respond to client enquiries professionally and promptly
Required Skills
- Diploma or degree holders in any relevant discipline
- Meticulous, organised, responsible and attentive to detail
- Good communication skills and willingness to learn
- Comfortable using computers and digital applications
Job Details
Responsibilities
- Assist Business Consultants in compiling, preparing and organising client documentation.
- Follow up with clients on outstanding documents and information.
- Review documents carefully for accuracy, completeness and proper filing.
- Coordinate with internal teams to ensure smooth application processing.
- Maintain and update client records in our digital systems.
- Respond to client enquiries professionally and promptly.
- Monitor deadlines and follow up on pending matters.
Qualifications
- Diploma or degree holders in any relevant discipline.
- Fresh graduates and candidates with limited working experience are welcome.
- Meticulous, organised, responsible and attentive to detail.
- Positive attitude, good communication skills and willingness to learn.
- Able to multitask and follow up independently.
- Comfortable using computers and digital applications.
- Willing to travel and work on weekends and after office hours when required.