Assistant Manager
Job Summary
As an Assistant Manager, you will help scale consistent service and smooth day-to-day operations by designing reliable routines and supporting store improvements. You will supervise front and back of house teams, manage inventory, and ensure every shift runs with quality and speed. This role offers hands-on experience in daily P&L basics and prepares you for future store manager roles.
Responsibilities
- Run daily outlet operations and monitor service standards
- Coach and support service and kitchen staff
- Manage inventory, stock levels, and supplier coordination
- Prepare daily sales and shift reports
Required Skills
- 2+ years F&B/retail/hospitality supervisory experience
- Fluent in Mandarin and English
- Inventory and basic cost control knowledge
- Proficiency in Microsoft Excel
Job Details
Responsibilities
Operations & On-ground Management
- Run daily outlet operations, ensuring opening and closing tasks are completed and service standards are met.
- Monitor food quality, safety checks, and hygiene practices during each shift.
- Handle customer feedback and resolve on-site issues quickly and politely.
- Manage shift schedules to maintain coverage during peak hours.
Team & Training
- Coach and support service and kitchen staff through short briefings and hands-on guidance.
- Run inductions for new hires and follow up on simple performance improvements.
- Promote a positive team environment and help mediate minor staff concerns.
- Provide clear on-shift instructions so tasks are completed reliably.
Admin, Inventory & Reporting
- Control stock levels, perform daily stock counts, and coordinate with suppliers for timely deliveries.
- Track simple cost controls and report wastage trends to the manager for action.
- Prepare concise daily sales and shift reports, highlighting key issues and wins.
- Use basic spreadsheets to log inventory and sales figures for review.
Requirements
Qualifications & Experience
- Minimum of 2 years experience in food and beverage, retail, or hospitality in a supervisory or senior team role.
- Diploma or certificate in hospitality, culinary, business, or equivalent practical experience is preferred.
- Proven track record of punctuality and reliable shift management in a busy outlet.
- Flexible to work mornings, evenings and weekends as required by outlet schedules.
- Able to speak Mandarin and English.
Hard Skills & Knowledge
- Leadership and team management experience with practical coaching skills.
- Inventory management and basic cost control knowledge to reduce waste and manage stock.
- Familiarity with food safety and hygiene practices relevant to on-ground F&B operations.
- Comfortable using Microsoft Excel or similar spreadsheets for simple reporting and inventory logs.
Soft Skills & Qualities
- Strong problem solving ability, able to stay calm and make clear decisions during busy shifts.
- Good communication skills to brief teams and interact with customers and suppliers.
- Customer-focused attitude with a willingness to step in on the floor when needed.
- Organised, dependable, and ready to take practical responsibility for outlet performance.