Collection Team Lead
Job Summary
Join our expanding Collection and Recovery team as a Team Lead to supervise operators and manage customer accounts. You will oversee SMS campaigns, configure telephony systems, and support responsible repayment solutions. The ideal candidate brings strong collection experience and negotiation skills to handle diverse repayment scenarios.
Responsibilities
- Supervise and monitor operator's work
- Manage SMS campaigns and configure telephony system
- Assess financial situations and secure payment plans
Required Skills
- Minimum 1 year collection experience
- Strong negotiation skills
- Good communication and interpersonal skills
- Self-motivated and independent
Job Details
Job Description:
- Be able to supervise and monitor the operator's work.
- Have experience managing SMS campaigns & configuring a telephony system.
- Experience with another system is fine too - guidance will be provided.
- Have experience in collections.
Requirements:
- Minimum 1 year of collection experience.
- Strong negotiation skills, especially when dealing with difficult customers.
- Ability to assess customers' financial situations effectively.
- Capability to distinguish between “can’t pay” and “won’t pay” cases.
- Experience in securing and monitoring realistic payment plans.
- Good communication and interpersonal skills.
- Self-motivated and able to work independently.