Remote Customer Support
Job Summary
Mister Mobile is hiring a Customer Service Support to handle inquiries via chat apps and messaging platforms like WhatsApp, Facebook, Instagram, TikTok, and XiaoHongShu. The role involves managing phone repair, purchase, buyback, and rental inquiries, addressing basic complaints, and coordinating with internal teams. This is a remote position requiring two rotating shifts covering 42 hours per week over six days.
Responsibilities
- Serve as the first point of contact via WhatsApp and other messaging platforms
- Handle live inquiries related to phone repairs, purchases, buybacks, rentals, and data migration
- Address basic customer complaints and manage customer expectations
- Coordinate with internal departments for smooth service delivery
Required Skills
- Fluent in English for customer interaction and typing proficiency
- Able to speak Mandarin for internal communication
- Minimum SPM or equivalent qualification
- Stable internet connection (300 Mbps min) and own laptop/PC
- Good communication, teamwork, and independent remote work skills
Job Details
Responsibilities and qualifications: Serve as the first point of contact between Mister Mobile and customers via the Mister Mobile Chat App (WhatsApp). Respond to all basic inquiries across messaging platforms, including WhatsApp, Facebook, Instagram, TikTok and XiaoHongShu (XHS). Handle live inquiries related to phone repairs, phone purchases, device buybacks, and other Mister Mobile services such as phone rentals and data migration. Address basic customer complaints and manage customer expectations effectively. Maintain regular communication with various internal departments to ensure smooth coordination and service delivery. Perform ad hoc duties as assigned by the Supervisor to support team operations and departmental needs. Experience in sales or customer service roles requiring communication in English preferred; fresh graduates with relevant skills are encouraged to apply. Proficient in typing and communicating fluently in English for customer interaction. Able to speak Mandarin for internal communication (can write basic Mandarin). Minimum SPM or equivalent qualification. Stable internet connection with a minimum speed of 300 Mbps and own laptop or PC that can support the job requirements. Good communication and teamwork skills; ability to work independently and manage tasks in a remote work environment.