Digital Marketing Specialist

What is your mission? As a Digital Marketing Campaign Consultant, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats. You are also required to perform these job functions: - Respond to customer support inquiries in accordance with training, standards and policies, including diagnosis, resolution and tracking of end user issues based on provided guidelines, documentation and scripts - Serve as a trusted consultant to onboard, develop and optimize advertisers' campaigns - Detect and understand customers' needs and objectives - Increase spend through upsell and ensure sustainability - Handle a high volume of potential clients daily via phone calls - Perform any other duties assigned by management within the category of employment and support ISO9001 and ISO18295-1 quality management processes Requirements Qualifications: - Possess at least a Diploma in any field, preferably Advertising or Marketing - Fluent in English; Mandarin and Cantonese are an added advantage - At least 1 year of experience in sales and a genuine interest in online marketing - Analytical and logical mindset - Strong communication skills and a flair for selling creative marketing solutions - Organized and structured work approach - Creative mindset with a good understanding of customer needs