Ticketing Crew
Job Summary
As a Ticketing Crew member, you will serve as the backbone of guest entry by greeting visitors, operating POS and ticketing systems, and ensuring lines move quickly. This role requires a warm attitude, reliability, and willingness to learn, with comprehensive on-the-job training provided. You will help build practical hospitality skills while managing transactions and maintaining smooth guest flow.
Responsibilities
- Welcome guests and verify tickets or reservations at entry
- Operate POS and ticketing software to process sales and transactions
- Manage queues and assist with guest flow and venue support
Required Skills
- No prior experience required; open to fresh graduates
- Basic cash handling and cashiering skills
- Friendly and approachable with clear spoken English
Job Details
Responsibilities:
Guest Services
- Welcome guests with a friendly attitude and confirm reservations or ticket details at entry.
- Answer basic venue questions and direct visitors to the right area or staff member.
- Escalate guest issues politely to supervisors when needed to keep the visit smooth.
Ticket & Cash Operations
- Operate POS and ticketing software to process sales, refunds, and bookings accurately.
- Handle cash and electronic payments, follow till procedures, and balance at shift end.
- Issue physical or digital tickets and maintain clear records for auditors and managers.
- Monitor inventory of tickets, wristbands, and receipt rolls and request replacements as needed.
Team & Venue Support
- Assist with queue management to reduce wait times and improve guest flow.
- Prepare and tidy the ticketing counter, and communicate supply needs to the team.
- Support other front-line tasks such as simple crowd control and basic event setup when rostered.
Requirements:
Qualifications & Experience
- No prior experience required; open to fresh graduates and applicants new to hospitality.
- Minimum secondary education or equivalent preferred, with a willingness to work shifts and weekends.
- Able to stand for extended periods and move quickly during busy periods.
Hard Skills & Knowledge
- Cashiering and basic cash handling with attention to accuracy and till balancing.
- Experience or comfort using POS systems and ticketing software is preferred but not mandatory.
- Basic retail sales awareness and simple arithmetic for processing transactions.
- Clear spoken English; additional languages are a plus but not required.
Soft Skills & Qualities
- Friendly and approachable manner, with strong greeting and customer service habits.
- Reliable timekeeping, punctuality, and ability to follow standard operating procedures.
- Calm under pressure, able to manage queues and de-escalate simple guest concerns.
- Team player who listens, asks questions, and is open to feedback and training.