Retail Supervisor

Position: Retail Supervisor Your Growth & Impact - Position yourself as a go-to leader by running shifts and improving store routines to save time and reduce mistakes. - Elevate your retail skills through hands-on coaching and by leading stocktakes and reconciliations. - Expand your customer network by resolving issues and building trust with regulars and new visitors. - Build a stronger CV with measurable results, including sales improvements and inventory accuracy gains. Responsibilities Store Operations - Run daily opening and closing procedures, including cash reconciliations and POS checks. - Manage inventory cycles, perform regular stock counts and update records accurately. - Maintain store cleanliness, safety and visual merchandising standards at all times. - Coordinate deliveries and ensure stock is shelved and tagged promptly. Team Leadership & Training - Coach and schedule staff to cover peak hours and maintain service levels. - Conduct short on-shift training and feedback sessions to lift team performance. - Monitor attendance and discipline fairly while keeping team morale steady. - Set clear daily targets and support staff to meet them through guidance. Sales & Customer Experience - Drive in-store sales by supporting staff with product knowledge and upselling techniques. - Handle customer enquiries and complaints calmly until they are resolved. - Track daily sales and report trends to store management for action. - Implement promotions and ensure pricing and displays reflect current campaigns. Requirements Qualifications & Experience - Minimum 1-2 years of retail experience with at least some supervisory or senior sales responsibilities. - Proven experience in inventory management and cash handling in a retail setting. - Minimum SPM or equivalent; any retail or customer service certificate is a plus. - Available to work weekends, public holidays and flexible shift hours as required. Hard Skills & Knowledge - Familiarity with Point of Sale POS systems and daily cash reconciliation procedures. - Comfortable with basic Excel for simple sales and stock reports. - Knowledge of stock control procedures and effective stock rotation methods. - Understanding of visual merchandising principles and pricing execution. Soft Skills & Qualities - Strong communication in English and Bahasa Malaysia for clear team and customer interactions. - Customer service focus with patience and a calm approach to problem solving. - Good organisational skills and attention to detail when managing stock and shifts. - Leadership presence that supports and motivates a small, close-knit team.