Customer Services

Your Growth & Impact Build practical customer handling experience across phone, email, and live chat to grow your service skills and confidence. Improve your product knowledge and take ownership of common issues, increasing your problem solving abilities. Expand your workplace network by working closely with sales, warehouse, and logistics teams. Gain exposure to CRM tools and daily reporting, preparing you for senior customer roles or retail operations. Responsibilities Customer Support Operations - Respond to customer enquiries via phone, email, and chat with clear, friendly answers and timely follow up. - Record interactions and outcomes accurately in our CRM to keep a reliable service history. - Provide product information, basic troubleshooting, and guidance on warranties and policies. - Escalate complex issues to supervisors and track resolutions until customers are satisfied. Order & Returns Management - Answer orders , logistics issue to customer. - Handle returns and exchanges according to company policy and ensure refunds or replacements are completed promptly. - Verify order details, payment confirmations, and delivery addresses to reduce errors and returns. Team & Process Improvement - Collect customer feedback and share trends with the team to improve products and service workflows. - Help maintain knowledge base articles and FAQs so the team has up-to-date information. - Support daily operational tasks like stock checks and simple admin to keep the shop running smoothly. Requirements Qualifications & Experience - Minimum 1-2 years of customer service experience, ideally in retail, trading, or e-commerce environments. - Secondary school completion or equivalent; vocational diploma is a plus but not required. - Comfortable working in a small team with occasional weekend or peak-period shifts. Hard Skills & Knowledge - Practical experience with CRM or helpdesk tools and basic ticket management. - Proficient with Microsoft Office, especially Excel for simple reporting and record keeping. - Familiarity with order processing, returns workflows, and basic inventory checks. Soft Skills & Qualities - Strong communication skills, patient listening, and the ability to explain solutions clearly. - Good problem solving and time management, able to prioritise multiple requests each day. - Friendly attitude, attention to detail, and a customer-first mindset that values follow through.