Junior Customer Relationship Executive
Job Summary
MOVON MALAYSIA is seeking a Junior Customer Relationship Executive to handle and resolve customer inquiries from various channels while adhering to company SOPs. The ideal candidate will work collaboratively within a team, manage multiple tasks efficiently, and ensure prompt responses. This role is based in Subang Jaya, Selangor, and offers fixed working hours along with benefits such as transport allowances and staff purchases.
Responsibilities
- Handle customer enquiries from different channels
- Solve customer enquiries following standard SOPs
- Ensure enquiries are solved within the time frame
- Work as a team and complete tasks on time
Required Skills
- Diploma above with 1 year related experience
- Proficient in English and Bahasa Malaysia
- Customer-oriented with good interpersonal skills
- Ability to prioritize and multitask
Job Details
Job Description:
To handle customer enquiry from different channel
To solve customer enquiries
To follow the standard SOP by company for solving customer enquiries
To ensure all customer enquiries is solved within time frame
To work as a team with other staff and follow the instructions given by the superior
Be responsible for all given task and complete on time
Able to be multitasking and fast respond for all tasks
Job Requirement:
Diploma above
1 years of working experience in related field.
Able to speak and write in English and Bahasa Malaysia.
A team player, meticulous and customer-oriented with good management, organizational and interpersonal skills.
Ability to prioritize and meet deadlines.
Prior telemarketing or customer service experience is an advantage.
Sales-driven and result-oriented
Friendly and approachable personality