Retail Assistant

Role purpose As a backbone role, you will keep daily store operations running smoothly and support teammates so customers leave satisfied. You will handle tills, keep shelves stocked, and help maintain a neat, welcoming store environment. Your Growth & Impact - Improve front-line retail skills through daily customer interactions and on-the-job coaching. - Build practical stock and store management experience using POS and basic inventory tools. - Gain confidence in cash handling, mobile payments, and basic sales techniques. - Expand your work network with suppliers, delivery staff, and a supportive small team. Responsibilities Store Operations - Operate the point of sale system and process cash, card, and mobile payments accurately. - Open and close the store following checklists and basic cash reconciliation procedures. - Keep the sales area clean and safe, and report maintenance or safety issues promptly. - Assist with simple administrative tasks like daily sales logs and basic records. Customer Experience - Greet customers warmly, answer basic product questions, and guide buying decisions with genuine care. - Handle returns and complaints professionally and escalate unresolved issues to supervisors. - Support promotions and seasonal displays by communicating offers clearly to customers. - Follow health and safety practices while serving customers. Stock & Visual Merchandising - Receive deliveries, check items against delivery notes, and help restock shelves promptly. - Label and price items, rotate stock to reduce waste, and keep inventory organised. - Create simple, tidy product displays that reflect promotions and standard layouts. - Use basic inventory or spreadsheet tools to track low-stock items and notify supervisors. Requirements Qualifications & Experience - SPM or equivalent preferred but not required; we welcome fresh graduates and entry-level applicants. - Zero to one year of retail or customer-facing experience is fine; training is provided. - Available to work shifts, weekends, and public holidays as scheduled. - Ability to stand for long periods and perform light lifting as needed. Hard Skills & Knowledge - Basic cash handling and familiarity with Point of Sale (POS) systems or willingness to learn quickly. - Comfortable using mobile payment apps and basic barcode scanners. - Foundational numeracy for pricing, change-making, and simple daily reconciliation. - Basic Microsoft Excel or spreadsheet skills to help with simple stock lists and logs. Soft Skills & Qualities - Friendly communicator who can engage customers politely in English and Bahasa Malaysia. - Dependable and punctual, with a practical, team-oriented mindset. - Attention to detail in pricing, shelf presentation, and cash reconciliation. - Willingness to learn, take direction, and follow store procedures consistently.