Customer Service Executive
Job Summary
Handle customer enquiries across various channels, assist with orders and appointments, and maintain accurate records. Coordinate with internal teams to escalate complaints and support administrative tasks. Fresh graduates are welcome to apply with good communication skills.
Responsibilities
- Handle customer enquiries via WhatsApp, phone and social media
- Assist with orders, appointments and customer follow-ups
- Coordinate with internal teams and maintain accurate customer records
- Escalate customer complaints and support administrative tasks
Required Skills
- Good command of Bahasa Malaysia and English (Mandarin is a plus)
- Basic Microsoft Office or Google Workspace skills
- Patient, responsible, organised and willing to learn
- Able to manage enquiries and work independently
Job Details
Handle customer enquiries via WhatsApp, phone and social media
Assist with orders, appointments and customer follow-ups
Coordinate with internal teams and maintain accurate customer records
Escalate customer complaints to the relevant teams and support administrative tasks
Requirements
Fresh graduates are encouraged to apply
Good command of Bahasa Malaysia and English; Mandarin is an added advantage
Experience in customer service, retail, administration or sales support is an advantage
Basic Microsoft Office or Google Workspace skills
Patient, responsible, organised and willing to learn
Able to manage enquiries and work independently after training