Multilingual Customer Service Executive
Job Summary
Multilingual Customer Service & Operations Executive providing customer support via online channels in Indonesian, English, Chinese and Malay. The role involves assisting with customer accounts, orders, and transactions while handling back-office tasks and basic sales. This is a full-time, on-site position located near KLCC, Kuala Lumpur.
Responsibilities
- Provide multi-channel customer support
- Handle back-office tasks and data entry
- Support daily operations and basic sales
Required Skills
- Multilingual proficiency (Indonesian, English, Chinese, Malay)
- Strong communication and problem-solving skills
- Basic computer and office software knowledge
Job Details
Responsibilities:
- Provide customer support via online channels (messaging, phone, email)
- Communicate with customers in Indonesian, English, Chinese and Malay
- Assist with customer account, order and transaction-related enquiries
- Support daily operations to ensure smooth workflows
- Handle back-office tasks such as data entry, record keeping and basic system maintenance
- Follow up on customer feedback and help improve service quality
- Assist with basic sales activities and introduce company products and services
- Perform other duties assigned by management
Qualifications / Requirements:
- Proficient in Indonesian, English, Chinese and Malay (spoken and written)
- Basic sales background or experience
- Quick-thinking, adaptable and good at problem-solving
- Strong communication skills, patience and a service-oriented mindset
- Able to work within the 9:00 AM – 9:00 PM working hours
- Familiar with basic computer and office software
- Experience in customer service or operations