Retailer Assistant

Role purpose This role is the backbone of our on-ground retail operations. You will keep the shop running smoothly, support store routines, and make sure customers leave informed and satisfied. Your Growth & Impact - Develop practical retail skills by managing point-of-sale tasks and stock cycles, building a strong foundation for retail leadership. - Expand your network through regular contact with customers, suppliers, and our marketing team, useful for future roles in sales or merchandising. - Improve technical ability by using POS systems and basic inventory software, which boosts your employability in retail technology roles. - Strengthen your sales track record with measurable daily targets, making it easier to move into senior seller roles. - Gain customer-facing experience that prepares you for supervisory tasks and team coordination. Responsibilities Customer Service & Sales - Welcome customers, explain product features, and answer questions in a friendly, patient manner. - Drive sales by suggesting relevant products and following simple upsell techniques that fit customer needs. - Handle returns and exchanges according to company policy, maintaining professional responsibility and respect. - Collect customer feedback and pass useful insights to the marketing team for campaign improvements. Store Operations - Operate the point-of-sale system accurately, process payments, and balance the cash drawer at shift end. - Receive deliveries, check invoices, and update stock records using basic inventory tools or spreadsheets. - Set up displays and ensure merchandise is neat and priced correctly to support conversion. - Perform daily opening and closing checks to keep the store safe and presentable. Teamwork & Reporting - Coordinate with the store manager and marketing colleagues to execute promotions and briefings. - Complete short shift reports and log incidents so the team stays informed and compliant. - Help train new hires on routine tasks and share practical tips to improve store performance. - Follow health, safety, and loss-prevention procedures to protect team and stock. Qualifications & Experience - Minimum 2 years of retail or customer-facing experience, ideally in media, marketing, or consumer goods. - Completed secondary education or equivalent; certificate in retail or sales is a plus but not required. - Proven track record handling sales targets and daily cashier responsibilities. Hard Skills & Knowledge - Comfortable using POS systems and handling cash accurately, with basic reconciliation skills. - Familiar with stock management practices and comfortable using spreadsheets or simple inventory software. - Good product knowledge and the ability to learn new product lines quickly. - Basic understanding of retail merchandising and price labeling standards. Soft Skills & Qualities - Strong communication and interpersonal skills, able to build rapport with customers and colleagues. - Reliable, punctual, and responsible with clear professional responsibility in daily tasks. - Problem solving mindset to handle customer issues calmly and escalate when needed. - Positive attitude, willingness to learn, and ability to work flexible shifts including weekends.