CS Intern
Job Summary
Be the first point of contact for ThinkChat customers, helping businesses set up their AI chatbot and ensuring their success on the platform. The role involves answering enquiries, guiding onboardings, and writing support articles. Candidates should be current students with strong communication skills and tech-savviness.
Responsibilities
- Answer customer enquiries via WhatsApp, email and live chat
- Guide new customers through onboarding and chatbot setup
- Log issues and work with the tech team on fixes
- Write FAQs and help-centre articles, and gather customer feedback
Required Skills
- Diploma or degree student in any field
- Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)
- Patient, organised and a natural problem-solver
- Comfortable using tech tools
Job Details
Be the first point of contact for ThinkChat customers. You'll help businesses set up their AI chatbot, answer their questions and make sure they succeed on the platform.
What you'll do:
- Answer customer enquiries via WhatsApp, email and live chat
- Guide new customers through onboarding and chatbot setup
- Log issues and work with the tech team on fixes
- Write FAQs and help-centre articles, and gather customer feedback
Requirements:
- Diploma or degree student in any field
- Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)
- Patient, organised and a natural problem-solver
- Comfortable using tech tools