Customer Service Representative
Job Summary
We are seeking a Customer Service Representative to handle inquiries across e-commerce marketplaces and messaging platforms. The role involves following SOPs to resolve issues and managing daily operational tasks such as return order waybills. Candidates must be proficient in both Malay and English with strong multitasking abilities.
Responsibilities
- Resolve customer issues across platforms
- Manage communications via marketplaces and messaging apps
- Handle operational tasks and return order waybills
Required Skills
- Fast typing (at least 60 WPM)
- Proficiency in Malay and English
- Multitasking and strong communication skills
Job Details
Resolve customer issues across our platform. Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta. Follow provided SOPs for consistent and accurate responses. Handle operational tasks such as printing return order waybills and managing customer orders.
Requirements:
- Fast typer, at least 60 WPM
- Ability to quickly learn and adapt to company protocols and customer service best practices.
- Ability to multi-task, organize, and prioritize work
- Proficiency in both Malay and English, with strong communication skills.
- Professional demeanor, especially in handling challenging customer interactions.
- Ability to maintain composure and not take customer remarks personally.