System Support Executive
Job Summary
Seeking a System Support Executive / Assistant Manager with electrical and electronic engineering experience to support parking management projects. Responsibilities include handling system enquiries, troubleshooting technical issues, providing client training, and coordinating with IT teams. The role requires a diploma or degree in engineering and 2-5 years of relevant technical experience.
Responsibilities
- Respond to breakdown calls and service requests
- Diagnose, troubleshoot, and repair parking equipment
- Conduct on-site inspections and system testing
- Coordinate project progress and manage client feedback
Required Skills
- Diploma or Degree in Electrical/Electronics Engineering
- 2-5 years of technical and project management experience
- Project management methodologies and CAD
- Technical troubleshooting and problem-solving
Job Details
Responsibilities & Qualifications:
- Respond promptly to breakdown calls and service requests from clients regarding car park system issues.
- Diagnose, troubleshoot, and repair faults related to parking equipment including ticketing machines, barrier gates, payment systems, and access control systems.
- Coordinate with clients and internal teams to resolve technical issues within agreed service timelines.
- Conduct on-site inspections and system testing after repairs or maintenance work; assist in installation, commissioning, and upgrading of car park systems when required.
- Maintain accurate records of service reports, maintenance activities, and technical issues; provide technical advice and support to clients regarding system operation and maintenance.
- Ensure compliance with safety standards and company operational procedures; conduct site visits to monitor progress, quality, and safety compliance.
- Track project progress, identify risks, and implement corrective measures; provide regular updates to management and stakeholders.
- Assist in preparing Bill of Quantities (BOQ), procurement plans, evaluate vendor proposals and coordinate with procurement team; monitor cost against budget and recommend adjustments.
- Serve as main point of contact for clients, consultants, and internal teams; coordinate project meetings and handle client feedback.
Education:
- Diploma or Bachelor's Degree in Electrical Engineering, Electronics Engineering, or related field.
Experience:
- Minimum 2–5 years of relevant technical and project management experience. Knowledge of infrastructure projects (e.g., parking systems, smart city solutions, or public utilities) is a plus.
Skills:
- Project management methodologies; CAD; MS Project/Primavera; technical troubleshooting; installation and commissioning; excellent communication, leadership, and problem-solving abilities.
Other:
- Willingness to travel to project sites; able to work under tight timelines and in fast-paced environments.
Preferred:
- Familiarity with smart systems, IoT, or automation technologies in infrastructure; experience with government or municipal infrastructure projects.