Customer Service Advisor

Job Description: - Handle customer enquiries, orders, and follow-ups related to production. - Coordinate with Production, Planning, Warehouse, and Quality departments to ensure customer requirements are met. - Follow up on production schedules, delivery status, and order progress. - Communicate customer requirements and changes to the relevant internal departments. - Handle customer complaints and coordinate with the Quality/Production team for corrective actions. - Prepare and maintain sales orders, delivery schedules, reports, and other customer-related documents. - Monitor order status and provide timely updates to customers. - Support production planning by communicating customer demand, delivery deadlines, and priority orders. - Liaise with customers regarding product specifications, quantities, packaging, and delivery requirements. - Assist in resolving production or delivery issues and ensure proper follow-up with customers. Requirements: - Diploma/Degree in Business Administration, Customer Service, Manufacturing, or related field. - 2–3 years of experience in customer service, production coordination, order processing, or manufacturing environment. - Good communication skills in English and Mandarin; Mandarin speaking is an advantage for dealing with China/Taiwan customers. - Experience coordinating with Production, Planning, Warehouse, and Quality departments. - Good understanding of production schedules, delivery arrangements, and customer orders. - Able to handle customer enquiries, complaints, and follow-ups professionally. - Good communication, coordination, problem-solving, and time-management skills. - Proficient in Microsoft Office (Excel, Word, Outlook). - Able to work independently and manage multiple customer orders/tasks. - Willing to work in a fast-paced manufacturing environment.