Telemarketer
Job Summary
The Telemarketer role involves engaging with customers via calls, WhatsApp, and internal systems to address their needs and provide tailored solutions. You will be responsible for building strong relationships, ensuring customer satisfaction, and managing case follow-ups to achieve performance targets. This position is ideal for candidates looking to grow their skills in a professional, goal-driven environment.
Responsibilities
- Engage customers via multiple channels
- Provide tailored solutions and recommendations
- Manage and follow up on customer cases
- Achieve performance and sales targets
Required Skills
- Fluent in Malay and English
- Customer service experience
- Strong communication and rapport building
- Proficiency in basic computer systems and Excel
Job Details
Your Role:
- Engage with customers via calls, WhatsApp & internal systems to understand their needs.
- Provide tailored solutions by guiding customers with suitable options and recommendations.
- Build strong relationships with customers to ensure satisfaction and long-term engagement.
- Manage and follow up on cases to ensure timely resolution and positive customer experience.
- Maintain accurate records and track progress of each case in the system.
- Achieve performance targets while continuously improving your communication and problem-solving skills.
- Participate in training & development programs to enhance your knowledge, skills, and career growth.
Requirements:
- Immediate available or within 2 weeks.
- Minimum: Diploma or equivalent. Degree is a plus.
- 1–2 years in customer service, call center, or client-facing roles preferred.
- Fluent in Malay and English (spoken & written).
- Strong communication & confident speaking.
- Friendly, people-oriented & able to build rapport.
- Problem-solving mindset & solution-oriented.
- Time management & follow-up skills.
- Quick learner & adaptable to changing situations.
- Basic computer knowledge (system, MS Excel etc).
- Comfortable handling numbers & basic calculations.
- Experience in sales or upselling.
- Positive, proactive team player.
- Goal-driven & motivated to achieve results.
- Able to work independently and handle customer issues effectively.
- Preferred: Female candidates aged between 20–35 years old.