POS System Support

What You'll Do - Install, configure, set up, and maintain POS software and related hardware. - Provide technical support and troubleshooting for F&B and retail POS systems. - Diagnose and resolve POS software, hardware, connectivity, printer, peripheral, and system-related issues. - Support POS devices such as receipt printers, barcode scanners, cash drawers, customer displays, weighing scales, and other peripherals. - Assist with AI Weight Scale System setup, configuration, testing, and troubleshooting. - Understand customers' F&B or retail operations and recommend suitable system configurations. - Provide remote and on-site technical support when required. - Conduct POS system demonstrations and customer training. - Guide customers on POS functions and proper system usage. - Assist with new customer implementation, system setup, testing, and go-live. - Follow up on support cases and ensure issues are properly resolved. - Escalate complex issues to the relevant technical or development team when necessary. - Maintain proper records of customer support cases and solutions. - Work closely with the sales and support teams on customer requirements and system implementation. Requirements ⭐ Priority Hiring: Mandarin-speaking candidates will be given priority, as the role involves providing technical support and training to Mandarin-speaking customers. Candidates based in Penang or Taiping will be given priority. - Minimum 3–5 years of relevant working experience in POS system support, implementation, or a related technical role. - Hands-on experience in supporting F&B POS and/or Retail POS systems is strongly preferred. - Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Business Information Systems, or a related field. - Good knowledge of POS software, hardware, and peripheral devices. - Experience in POS installation, configuration, troubleshooting, and customer support. - Basic knowledge of Windows, networking, LAN/Wi-Fi, IP configuration, databases, and hardware troubleshooting. - Able to diagnose system problems and provide practical solutions independently. - Experience with weighing scale systems, barcode systems, or related retail technology will be an added advantage. - Good communication skills and comfortable dealing directly with customers. - Able to conduct system demonstrations and customer training. - Patient, responsible, and able to handle urgent customer support cases professionally. - Able to work independently and collaborate with internal technical and sales teams. - Willing to provide on-site support and travel to customer locations when required. - Able to communicate in English and Bahasa Malaysia.