ERP Helpdesk Intern

We are looking for a proactive and customer-focused ERP Helpdesk Support Engineer Intern to provide remote technical support for a multinational corporation with operations in China and the United States. This role will involve diagnosing ERP-related issues, resolving system queries, and maintaining excellent communication with users. The ideal candidate has strong analytical thinking, problem-solving skills, and a positive customer service attitude. Fluency in Mandarin (spoken & reading) is essential to support Mandarin-speaking users. Key Responsibilities: - Provide remote helpdesk support for the client’s internal ERP system (training provided). - Diagnose and troubleshoot system issues by identifying root causes through logical analysis. - Communicate effectively with users via email and Microsoft Teams. - Review ticket history to track patterns and identify solutions. - Escalate complex issues to internal technical teams when necessary. - Document issues and resolutions accurately and ensure timely updates in the ticketing system. - Manage and prioritize multiple open support cases simultaneously. - Deliver prompt and professional customer service with clear communication. - Work according to allocated shift schedules (9:00–18:00 or 12:00–21:00, 5 days/week) Requirements: - Diploma / Bachelor’s Degree in IT, Computer Science, Information Systems, or relevant fields (preferred but not mandatory if experience is strong). - Fluent Mandarin (speaking & reading) and good command of English. - Basic understanding of database concepts, web applications, and Microsoft 365. - Familiarity with ticketing systems (e.g., ManageEngine, Zendesk, JIRA, etc.) is an added advantage. - Strong analytical, troubleshooting, and problem-solving skills. - Detail-oriented, organized, and able to multitask independently. - Strong communication and customer-service mindset. - Able to work rotating shifts on time and reliably.