Ecommerce Operation Assistant

Job Summary

We are looking for a motivated and detail-oriented Ecommerce Operation Assistant Intern to support our day-to-day online store operations, handle customer inquiries, and assist in managing eCommerce platforms. The ideal candidate has an interest in eCommerce and digital marketing, possesses good communication skills, and is a fast learner. This internship provides hands-on experience in online retail, inventory management, and marketing campaign support.

Responsibilities

• Handling daily customer inquiries via online platforms.
• Supporting daily sales, orders, and payment coordination.
• Assisting in managing eCommerce platforms (updating listings, stock status, pricing).
• Uploading product photos and writing/editing product descriptions.
• Supporting marketing campaigns, promotions, and company events.
• Tracking and reporting customer engagement and campaign performance.
• Helping maintain proper documentation and data entry tasks.

Required Skills

• Diploma or Degree in Business, Marketing, Mass Comm, eCommerce, or related field.
• Good communication skills (English/Malay, Chinese is a plus).
• Familiar with online shopping platforms.
• Basic knowledge of Microsoft Excel / Google Sheets.
• Responsible, fast learner, and able to work independently.

Job Details