Head of Project Support

Responsibilities include: Head of Projects & Technical Support - Ensure that all projects are delivered on-time, within the scope and within budget. - Lead in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. - Analyse staffing needs based on project and Technical Support requirements. - Develop frameworks and processes for identifying resource needs and assigning resources. - Direct appropriate resources and methodologies to various projects. - Manage changes to the project scope, project schedule and project costs using appropriate verification techniques - Track project performance, specifically to analyze the successful completion of short and long-term goals - Lead project presentations to internal and external stakeholders. - Perform risk management to minimize project risks. - Partner with stakeholders on creation of project plans and critical paths. - Provide overall direction for multiple projects with different timelines. Presales & Solutions - Collaborate with the Sales & Account Management team by acting as technical experts in customer presentations - Determine the technical requirements to meet client goals and act as liaison between the Sales & Account Management and Engineering teams - Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions. - Work with Product and Sales to build engaging prototypes that can be A/B tested and added to the Tapway Solution suite - Collaborate cross-functionally with Product Manager, Sales & Account Management on customer-driven enhancements, customer issues, prospect demonstrations, and new product innovations - Work closely with Engineering to provide feedback to improve Tapway solution suite - Trains resellers and end-users on Tapway solutions Requirements - Candidate must possess at least a Bachelor’s Degree in Engineering, Computer Science, Business Management or a related discipline. MSc is a plus. - >4-5 years work experience in technology project management - Extensive experience in AI, Computer Vision, Video Analytics and/or IoT solutions - Knowledge of architectural styles and design patterns - Vibecode experience is a plus - Experience in working with customers from related industries such as IT, manufacturing, property management and/or retail - Basic knowledge of Amazon Web Services and/or other cloud platforms - Excellent at creating and maintaining cross-functional working relationships - Attention to detail, plus analytical and problem-solving capabilities - Excellent verbal and written communication - Persuasive and excellent influencing skills - Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others