Reservation & Ticketing
Job Summary
ZAFCO Travel & Tours Sdn Bhd is seeking a Reservation & Ticketing team member based in Putrajaya to handle bookings, issue e-tickets, and manage customer inquiries. The role involves processing payments, coordinating with airlines and suppliers, and maintaining accurate booking records. Fresh graduates are welcome to apply, and on-the-job training will be provided.
Responsibilities
- Handle reservations and issue e-tickets
- Process payments, refunds, and ticket endorsements
- Respond to customer enquiries and manage changes
- Maintain booking logs and reconcile transactions
Required Skills
- SPM or diploma in tourism/hospitality
- Basic knowledge of reservation systems and GDS
- Proficiency in MS Office and data entry
- Clear communication in English and Bahasa Malaysia
Job Details
Responsibilities
Booking & Ticketing Operations
- Handle reservations and issue e-tickets using our booking platforms, ensuring fares and itinerary details are correct.
- Process payments, refunds, and ticket endorsements while keeping records accurate and up to date.
- Willing to work on the Weekend. ( Subject to Case Basis )
Customer Care & Communication
- Respond to customer enquiries via phone, email, and chat, confirming bookings and explaining ticketing rules clearly.
- Manage changes and cancellations, liaising with airlines and suppliers to find timely solutions for clients.
Admin & Reporting
- Maintain booking logs, reconcile ticketing transactions, and prepare simple reports for the team.
Requirements
Qualifications & Experience
- SPM or equivalent; diploma in tourism, hospitality, or related field is a PLUS.
- Fresh graduates are welcome (especially who took Reservation & Ticketing subject in their course of study), with 0 years experience acceptable; on-the-job training will be provided.
Hard Skills & Knowledge
- Basic knowledge of reservation systems and ticketing procedures, familiarity with GDS is an ADVANTAGE.
- Comfortable with MS Office, data entry, and online payment processing tools.
Soft Skills & Qualities
- Clear communicator in English and Bahasa Malaysia, with friendly phone etiquette & driven by patient.
- Organised, detail oriented, and able to work calmly when handling multiple bookings.
- Uphold a professional demeanour and behaviour, contributing positively to company’s image.
- Perform any other duties assigned by the management to support overall company objectives.