Travel Agency Intern

As a Travel Intern at Bucket List Travel, you will gain practical exposure across the complete travel business cycle, from product development and marketing to customer sales, tour operations and on-ground journey support. Depending on the internship schedule and business needs, you may rotate among the following departments: 1. Product Planning Research destinations, attractions, hotels, transportation, flights and travel trends. Assist Travel Planners in developing itineraries, comparing supplier quotations and preparing product information. Help update tour dates, pricing details, product files, brochures and internal databases. Review competitors’ travel products and identify new travel ideas and market opportunities. Support the preparation of customised journeys, group tours, photography expeditions, incentive trips and other travel products. 2. Marketing Assist in preparing travel content for social media, websites, advertisements and promotional campaigns. Support photo, video and short-form content production. Help organise campaign materials, product launches, travel fairs, community activities and Academy events. Monitor campaign enquiries and assist the team in reviewing content and campaign performance. Contribute creative ideas for promoting destinations and travel experiences. 3. Customer Service and Sales Respond to customer enquiries professionally through WhatsApp, social media and other communication channels. Introduce suitable travel products based on customers’ interests, budget and travel requirements. Assist with quotations, follow-ups, booking confirmations and payment reminders. Update customer information, sales progress and booking records accurately. Learn how to convert enquiries into confirmed bookings while maintaining a positive customer experience. 4. Travel Operations Assist with booking records, rooming lists, flight details, passenger information and travel documents. Support pre-departure preparation, including briefing materials, travel checklists and customer WhatsApp groups. Coordinate with internal departments, suppliers, tour leaders and customers to ensure information is complete and accurate. Help monitor payment deadlines, document submission and operational timelines. Support post-tour documentation, customer feedback and issue records. 5. Tour Leader Department Assist with tour leader scheduling, briefing materials, assignment records and performance documentation. Learn the responsibilities, service standards and emergency procedures required of a Bucket List Tour Leader. Support pre-departure briefings and selected group activities. Suitable interns may be given opportunities to join local activities, events or selected journeys as support crew, subject to operational needs and performance. Assist with post-tour reports, customer reviews and journey improvement recommendations. Throughout the internship, you will work on real travel projects, collaborate with different departments and learn how a travel product moves from an initial idea to marketing, sales, operations, departure and post-tour review. You may also be assigned other relevant duties and projects according to business and operational requirements. - - - - - - - 作为 Bucket List Travel 的旅游实习生，您将有机会接触完整的旅游业务流程，从产品开发、市场推广、客服销售，到出团营运及旅程现场支持。 公司将根据实习安排及实际业务需要，让您参与或轮岗接触以下部门： 产品策划部门 研究目的地、景点、酒店、交通、航班及旅游市场趋势。 协助旅游策划师设计行程、比较供应商报价及整理产品资料。 协助更新团期、价格资料、产品档案、宣传册及内部数据库。 研究市场上的旅游产品，并发掘新的产品创意和市场机会。 协助准备私人订制、团队旅游、摄影远征、奖励旅游及其他旅游产品。 2. 市场营销部门 协助准备社交媒体、公司网站、广告及推广活动所需的旅游内容。 参与照片、影片及短视频内容的制作。 协助筹备营销素材、产品发布、旅游展、社群活动及 Academy 项目。 整理广告咨询，并协助团队追踪内容与推广活动的表现。 为目的地及旅游体验提出具有创意的推广想法。 3. 客服销售部门 通过 WhatsApp、社交媒体及其他沟通渠道，专业地回复顾客咨询。 根据顾客的兴趣、预算及旅游需求，介绍合适的旅游产品。 协助准备报价、跟进顾客、确认预订及提醒付款。 准确更新顾客资料、销售进度及预订记录。 学习如何在维持良好顾客体验的同时，将咨询转化为正式预订。 4. 旅游营运部门 协助处理预订记录、房间名单、航班资料、旅客资料及旅游文件。 协助准备出发前简报、旅游清单及顾客 WhatsApp 群组。 与公司内部部门、供应商、领队及顾客协调，确保所有资料完整准确。 协助追踪付款期限、文件提交及各项营运时间表。 协助整理出团后的文件、顾客反馈及问题记录。 5. 领队部门 协助处理领队排班、Briefing资料、带团记录及表现文件。 学习 Bucket List 领队的工作责任、服务标准及紧急事故处理流程。 协助进行出发前说明会及指定团队活动。 表现合适的实习生，可根据营运需要获得参与本地活动、公司项目或指定旅程，并担任支援人员的机会。 协助整理出团报告、顾客评价及旅程改善建议。 实习期间，您将参与真实的旅游项目，与不同部门合作，并学习一个旅游产品如何从最初的构思，进入市场推广、销售成交、出团营运，最后完成旅程复盘。 公司也可能根据业务及营运需要，安排其他与岗位相关的工作及项目。 Requirements Currently pursuing or recently completed a Diploma or Degree in Tourism Management, Hospitality, Business Administration, Marketing, Event Management, Mass Communication or a related field. Applicants from other academic backgrounds are welcome if they have a genuine interest in travel, customer experience, content creation or business operations. Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage. Responsible, organised and detail-oriented, especially when handling customer information, prices, travel documents and deadlines. Willing to learn across Product Planning, Marketing, Customer Service and Sales, Operations and Tour Leader departments. Comfortable communicating with customers, colleagues, suppliers and tour leaders in a professional manner. Able to use Microsoft Office or Google Workspace; knowledge of Canva, social media, photography or video editing is an added advantage. Able to work independently while collaborating effectively with different departments. Proactive, resourceful and willing to ask questions, accept feedback and solve problems. Able to adapt to a fast-paced working environment and changing operational priorities. Willing to assist with selected events, weekend activities or travel-related assignments when required and arranged in advance. No previous working experience is required. We value a positive attitude, initiative, reliability and willingness to learn. Must be able to commit to the internship duration required by the company or educational institution. 正在修读或刚完成旅游管理、酒店管理、工商管理、市场营销、活动管理、大众传播或其他相关专业的文凭或学士课程。 其他专业的学生，只要对旅游、顾客体验、内容创作或企业营运有浓厚兴趣，也欢迎申请。 具备良好的英语及马来语书写与沟通能力；能够使用华语沟通者将获优先考虑。 做事负责任、有条理及注重细节，尤其能够谨慎处理顾客资料、价格、旅游文件及工作期限。 愿意跨部门学习，包括产品策划、市场营销、客服销售、旅游营运及领队部门。 能够以礼貌、清楚及专业的方式，与顾客、同事、供应商及领队沟通。 具备基本的 Microsoft Office 或 Google Workspace 操作能力；熟悉 Canva、社交媒体、摄影或影片剪辑者将获优先考虑。 能够独立完成获分配的任务，同时与不同部门保持良好合作。 主动、有应变能力，愿意提问、接受反馈并解决问题。 能够适应节奏较快的工作环境，以及根据营运需求调整工作优先次序。 在提前安排的情况下，愿意配合指定活动、周末项目或旅游相关任务。 无需具备正式工作经验；公司更重视积极的态度、主动性、可靠程度及学习意愿。 必须能够完成公司或教育机构规定的实习期限。