Customer Acquisition Specialist
Job Summary
ProtocolX is seeking a Customer Acquisition Specialist for their Klang Valley pilot to drive user sign-ups face to face. The role involves managing booths at campuses and visiting condominium management offices to register tenants and property owners. Candidates must possess strong communication skills and have their own transport for fieldwork.
Responsibilities
- Run sign-up booths at campuses and visit condo management offices
- Onboard students and property owners onto the platform
- Log daily sign-ups, conversions, and objections
- Report weekly performance and user feedback
Required Skills
- Diploma, degree, or final-year student
- Own transport and valid licence
- Fluent in Bahasa Malaysia and English
- Strong interpersonal and face-to-face communication skills
- Field sales or promoter experience preferred
Job Details
What you'll do:
- Run sign-up booths at seven Klang Valley campuses
- Walk students through app download and identity verification on the spot, and close the sign-up before they leave the table
- Visit condominium management offices and residents' committees in campus catchment areas to open access
- Sign up individual property owners — pitch the platform, get their unit listed before you leave
- Handle permits and bookings: student affairs offices, building management, venue slots
- Log every sign-up, conversion, and objection in the tracker daily
- Report weekly on what's working, what's not, and what people keep asking for
Requirements:
- Diploma or degree, or final-year student
- Own transport and a valid licence
- Strong spoken communication (Fluent Bahasa Malaysia and English required; Mandarin or Tamil is a strong plus)
- Comfortable approaching people cold and hearing no
- Organised enough to keep clean records without being chased
- Prior field sales, promoter, roadshow, or campus rep experience is an advantage
What we offer:
- Fixed 9–6, Monday to Friday
- Base salary plus uncapped commission per verified sign-up
- Petrol and parking claims for field days
- Direct line to the founder
- Ground-floor role at a startup building Malaysia's national rental platform