Customer Service Operation
Job Summary
This position involves delivering high-quality customer service via email, chat, and phone. The incumbent will handle high volumes of inquiries and resolve issues promptly to ensure a positive customer experience. Furthermore, the role requires collaborating with internal departments to improve service strategies and customer satisfaction.
Responsibilities
- Manage high-volume customer inquiries
- Resolve issues via email, chat, and phone
- Collaborate with internal departments
- Analyze feedback to improve service
Required Skills
- 1-2 years CS experience
- Fluent in English and Bahasa Melayu
- Understanding of logistics processes
- Ability to work rotational shifts
Job Details
Job Descriptions:
- Deliver outstanding customer service via email, chat, and phone channels.
- Handle high volumes of inquiries and resolve issues promptly.
- Serve as a key point of contact, ensuring a professional and empathetic customer experience.
- Collaborate with internal departments.
- Identify recurring customer issues and support service strategy improvements.
- Stay updated on policies, systems, and operational changes.
- Analyze customer feedback to enhance satisfaction and loyalty.
Job Requirements:
- SPM/Diploma/Degree in any related field.
- Minimum 1-2 years of customer service experience is required.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Strong understanding of customer service and logistics processes.
- Able to work under pressure and manage multiple tasks effectively.
- Must be able to work on rotational shifts, including weekends and Public Holidays.