Retail Assistant
Job Summary
We are seeking a passionate Retail Assistant to promote PANGU RUNNING store’s products, deliver excellent customer service, and drive sales at our outlet in Sunway Perdana Seberang Jaya Penang. Responsibilities include customer service, visual merchandising, inventory management, and boosting store sales. Ideal candidates should possess basic communication skills in Bahasa Melayu and English, along with a passion for sport fashion trends.
Responsibilities
- Provide excellent customer service and handle complaints
- Maintain visual merchandising and product displays
- Manage store inventory and conduct daily stocktakes
- Drive sales to achieve company goals
Required Skills
- Basic numeracy and literacy
- Verbal communication in Bahasa Melayu and English
- Passion for sport fashion trends
- Strong teamwork and willingness to learn
Job Details
Job Responsibilities:
Customer Service:
· Welcome customers in a professional manner.
· Fully commit to ensuring customer satisfaction by finding suitable solutions for all situations (returns, complaints, checkout, etc.).
· Understand the technical features and user benefits of the products in-store to recommend appropriate products and services to customers.
· Enhance and expand customer information by encouraging customers to register as members of PANGU RUNNING.
Visual Merchandising:
· Ensure all new and advertised products are clearly visible and placed in their correct locations.
· Make sure mannequins, displays, and product are updated in accordance with company guidelines.
Inventory:
· Ensure sufficient inventory is maintained in the store, and request stock transfers when necessary.
· Ensure the quantity of goods matches the system records, and take responsibility for conducting daily stocktakes.
Sales:
1. Responsible for boosting store sales by utilizing available resources to help achieve the company’s sales goals.
Requirements:
1. Basic numeracy, literacy and verbal communication skills in Bahasa Melayu, English
2. Passion and knowledge for sport fashion trends
3. Demonstrates a good attitude, strong teamwork, and a willingness to learn