Customer Relationship Executive
Job Summary
This role involves managing and strengthening relationships with institutional clients in the healthcare, insurance, and corporate sectors. The Executive will be responsible for ensuring optimal service delivery, driving account growth, and facilitating communication between internal teams and healthcare partners. You will play a key part in maintaining high retention rates and identifying new business opportunities within the medical industry.
Responsibilities
- Manage and service institutional healthcare accounts
- Drive account growth and cross-selling initiatives
- Maintain relationships with insurance and corporate partners
- Conduct QBRs and ensure service retention
- Monitor market trends and identify expansion opportunities
Required Skills
- 2-4 years experience in healthcare or institutional sales
- Strong communication and interpersonal skills
- Proficiency in CRM tools (Salesforce/HubSpot)
- Strong organizational and problem-solving abilities
- Ability to work independently in a hybrid setting
Job Details
Account Management & Client Support
- Support the management and servicing of institutional client accounts
- Develop and execute account growth strategies
- Build and maintain relationships with insurance companies, hospitals, corporate panels, and healthcare partners
- Coordinate with internal teams on pricing updates and client requirement
- Coordinate day-to-day client communications, follow-ups, and account-related matters to ensure smooth operations
Revenue & Commercial Performance
- Support revenue targets for institutional and corporate accounts
- Monitor account performance and client activity
- Assist in identifying business growth opportunities
- Drive cross-selling initiatives across prosthetics, orthotics, neurological rehabilitation, and mobility services
- Prepare reports and updates on account performance
Client Partnership & Retention
- Maintain high account retention and renewal rates
- Conduct Quarterly Business Reviews (QBRs) with key accounts
- Manage escalations and ensure effective service recovery
- Strengthen brand positioning within healthcare, insurance networks and corporate partners
- Work closely with Clinical, Operations, Finance, and Medical Affairs teams
- Ensure service delivery meets contractual obligations and governance standards
- Align marketing initiatives with key account strategies
Market Expansion
- Identify and develop new market segments including legal firms, welfare bodies, and GLCs
- Represent the organization at industry forums and healthcare events
- Monitor competitor pricing, market trends, and industry developments
Requirements
- Diploma or Bachelor’s Degree in Business, Healthcare, or related field
- Minimum 2–4 years of experience in healthcare, insurance, medical services, or institutional sales
- Experience managing corporate or key accounts is preferred
- Experience with CRM tools such as Salesforce or HubSpot is preferred
- Good communication and interpersonal skills
- Strong problem-solving and organizational abilities
- Ability to manage multiple client accounts effectively
- Prior experience in the healthcare, medical services, or related industry is preferred