CRM Executive
Job Summary
Pangu Sdn Bhd is seeking a Customer Relation Management Executive to handle customer inquiries, manage post-purchase support, and maintain CRM records. The ideal candidate should have at least 1 year of customer service experience and strong communication skills. Occasional weekend duties for community events may apply.
Responsibilities
- Respond to customer inquiries via email and WhatsApp
- Manage post-purchase support and technical troubleshooting
- Liaise with logistics partners for returns and exchanges
- Maintain CRM records and optimize customer service SOPs
Required Skills
- 1 year of customer service experience
- Excellent communication in English and Bahasa Malaysia
- Familiar with CRM tools, Microsoft Office, and social platforms
- Problem-solving mindset with attention to detail
Job Details
Respond to customer inquiries via email, and WhatsApp in a timely, friendly, and professional manner
Manage post-purchase support including warranty, product registration, and technical troubleshooting
Liaise with logistics partners to resolve shipping or product return/exchange cases
Maintain CRM records and help optimize customer service SOPs
Support community events and product trial sessions (occasional weekend duties may apply)
Requirements
1 years of customer service experience
Excellent communication skills in English and Bahasa Malaysia (Chinese is a bonus)
Problem-solving mindset with attention to detail
Familiar with CRM tools, Microsoft Office, and social platforms (IG, FB, WhatsApp)
Interest in sports, especially running, is a big plus