Customer Success Intern
Job Summary
57Network is seeking a Customer Success and Operations Intern to assist with customer follow-ups, operational coordination, documentation, and process improvements. The ideal candidate is a final-year student in Malaysia who is organized, eager to learn, and comfortable using digital tools. This is primarily a remote internship with occasional physical meetings required.
Responsibilities
- Customer follow-up tracking and documentation
- Meeting notes, action items, and task follow-up
- Social media content drafting and content calendar support
- SOPs, checklists, and process documentation
Required Skills
- Clear and responsible communication
- Organised and detail-oriented
- Comfortable using digital tools and spreadsheets
- Problem-solving and process improvement skills
Job Details
What You’ll Do
You may support the team in:
- Customer follow-up tracking and documentation
- Renewal reminder and customer status updates
- Meeting notes, action items, and task follow-up
- Customer issue tracking and internal coordination
- Social media content drafting and content calendar support
- Newsletter, campaign, or event support
- SOPs, checklists, and process documentation
- Operational reporting and admin support
- Exploring digital or AI tools to improve work processes
Requirements
What We’re Looking For
We’re looking for someone who:
- Communicates clearly and responsibly
- Is organised and detail-oriented
- Takes ownership and follows through
- Enjoys solving problems and improving processes
- Is comfortable using digital tools, spreadsheets, and online collaboration platforms
- Can document work clearly
- Is willing to learn and ask questions early
Work Arrangement
- Primarily remote internship (WFH)
- Weekly online meetings and regular check-ins
- Online customer support assistance where required
- Occasional physical meetings, training, workshops, customer activities, or team collaboration sessions may be required
- Applicants must have a workable laptop/computer and stable internet connection
- Applicants must confirm their university allows this internship arrangement