Cafe Crew

Key Responsibilities: - Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised. - Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed. - Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music). - Team Support & Compliance: support barista, cashier and kitchen teams; assist with food safety, hygiene and inspection readiness; report maintenance issues, hygiene concerns or guest feedback to supervisors. - Brand & Team Ambassador: represent the brand professionally through behaviour and grooming; help promote menu items and retail products; work closely with teammates across tasks and zones. Requirements & Qualifications: - Experience: prior F&B experience preferred but not required; passion and positive attitude valued. - Service mindset: friendly, calm under pressure, attentive to guests. - Compliance: able to follow hygiene, food safety and operational SOPs. - Technical skills: basic ability to use POS systems and follow service procedures; support barista and cashier tasks. - Hygiene & grooming: high personal cleanliness, neat appearance and proper uniform standards. - Teamwork: willing to back up teammates and support across FOH and BOH tasks. - Languages: able to communicate in English and Bahasa Malaysia; Mandarin/Cantonese and other languages an advantage.