IT Support Executive

🎯 What You'll Do - Respond to technical support requests from internal users, resolving issues or escalating as needed - Assist in the monitoring, maintenance, and troubleshooting of IT systems - Support the implementation and documentation of software solutions and upgrades - Collaborate with cross-functional teams to support software operational needs - Contribute to process improvement initiatives within IT operations - Help document FAQs, SOPs and customer support workflows - Participate in testing and improvement of IT tools and platforms ✅ What We're Looking For - Currently pursuing in Information Technology, Business or a related field - Good communication skills in English & Chinese (written and verbal) - Organized, self-motivated, and detail-oriented - Strong problem-solving and communication skills - Eagerness to learn and adapt in a fast-paced environment - Ability to work independently and as part of a team 🚀 What You’ll Gain - Hands-on technical experience with IT systems, infrastructure and operational processes in a professional setting - Exposure to real-world IT challenges and opportunities to apply troubleshooting and problem-solving skills - Understanding of IT operations workflows, best practices and documentation standards - Opportunities to collaborate across departments, gaining insight into how IT supports various business functions - Skill development in software support, system monitoring, and IT project coordination - Mentorship from experienced IT professionals to guide your technical and professional growth - Improved communication and teamwork skills in a fast-paced, dynamic environment - Opportunity be expand to higher level based on performance.