Operations Training Manager

Key Responsibilities - Develop and implement F&B training programmes and SOPs. - Conduct training for new and existing staff. - Train and coach Restaurant Managers, Supervisors and outlet teams. - Ensure all outlets follow company SOPs and service standards. - Conduct regular outlet visits, coaching and training assessments. - Identify training needs and provide refresher training where required. - Develop training materials, checklists and competency assessments. - Support new outlet openings and new product launches. - Develop and manage the training calendar and training records. - Monitor training effectiveness and prepare training reports. - Work closely with the Operations team to improve staff performance and service quality. Job Requirements - Minimum 5 years of F&B experience, preferably in a multi-outlet environment. - Minimum 2 years of experience in training, coaching, or Learning & Development. - Strong knowledge of F&B operations, SOPs, service standards and food safety. - Experience developing training programmes, SOPs, training materials and competency assessments. - Experience conducting on-the-job and classroom training. - Able to train and coach Restaurant Managers, Supervisors and outlet staff. - Experience in new outlet opening and staff training is an advantage. - Good communication, presentation and interpersonal skills. - Strong problem-solving and coaching skills. - Good command of English and Bahasa Malaysia. - Proficient in Microsoft Office / Google Workspace. - Willing to travel between outlets. - Self-motivated, organised and able to work independently. - Hospitality, F&B Management, HR/L&D or related qualification is an advantage.