E-Commerce Executive
Job Summary
Starpark Sdn Bhd is seeking a Customer Service & Product Listing Executive to support e-commerce growth by managing online sales, customer inquiries, and product content. The role involves handling customer support via messaging tools and optimizing product listings on platforms like eBay, Amazon, and Shopify. Candidates should have relevant e-commerce experience and strong English writing skills.
Responsibilities
- Respond to customer enquiries and process new orders
- Close online sales and handle complaints professionally
- Write product titles, descriptions, and upload listings
- Monitor competitor listings and analyze search behavior
Required Skills
- 1+ years e-commerce or customer service experience
- Familiarity with Shopify
- Excellent English writing skills
- Understanding of SEO fundamentals and keyword research
Job Details
Key Responsibilities:
Customer Support (70%)
- Respond to enquiries about delivery, returns, warranties, and product specs within 24hrs.
- Process new orders from customers.
- Provide information on products to customers.
- Close online sales based on enquiries and create payment links for customers to make payment.
- Handle WhatsApp catalog shares, order tracking, and complaints professionally.
- Escalate complex issues (faulty toilets, late deliveries) to management.
- Maintain knowledge base with policies, scripts, and common FAQs.
Product Listing & Market Research (30%)
- Write clear, accurate, and persuasive product titles, descriptions, and feature highlights.
- Upload and maintain product listings across platforms (eBay, Amazon, Shopify).
- Ensure product information, pricing, and stock status are always updated and consistent.
- Maintain brand tone and content quality across all listings.
- Monitor competitor listings, pricing, and market trends.
- Identify opportunities to improve product positioning and content strategy.
- Analyse customer search behaviour to refine keywords and listing structure.
Job Requirements:
- 1+ years e-commerce product listing or customer service experience.
- Familiarity with Shopify (product uploads, basic CSS for styling).
- Excellent English writing (product descriptions, customer emails).
- Understanding of SEO fundamentals and keyword research.
- Proactive, curious, and eager to learn.
Working Hours: 12pm to 9pm / 3pm to 12am