E-Commerce Sales Executive
Job Summary
In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service by providing excellent pre and post-purchase service. You will handle customer queries, fulfil daily e-commerce orders, and supervise new or part-time employees. Additionally, you will collaborate in promotions to drive sales while ensuring a continuous improvement of the customer experience.
Responsibilities
- Respond to customer queries on E-commerce platforms
- Deliver exceptional post-purchase service and resolve complaints
- Fulfil day-to-day E-commerce orders
- Supervise new and part-time employees
- Collaborate and participate in promotions to drive sales
Required Skills
- 1 year experience in Sales/Customer Service
- Great interpersonal and relationship building skills
- Critical thinking and problem solving
- Proficient in Microsoft Office tools
- Proficiency in English, BM, and Mandarin
Job Details
Responsibilities
- Respond to customer queries on E-commerce sales platforms regarding products & services.
- Deliver exceptional post-purchase service (Resolve customers inquiries and complaints)
- Fulfil day-to-day E-commerce orders
- Supervise New/Part-time employees
- Use customer feedback to drive continuous improvement of customer experience
- Identify and implement changes to existing or new processes to provide excellent customer experience
- Actively collaborate and participate in promotions to drive sales
Requirements
Qualifications
- 1 year experience in Sales/Customer Service
- Graduates welcome to apply
Required Skills and Competencies
- Out-going, with great interpersonal and relationship building skills.
- Critical thinking, Problem solving
- Proactive, Diligent, and Attentive to details
- Proficient in Microsoft Office tools
- Proficiency to converse in English, BM, and Mandarin