Receptionist
Job Summary
The Receptionist will welcome guests, manage reservations, and oversee walk-ins and seating arrangements. This role involves coordinating bookings, handling event inquiries, and ensuring accurate communication between the restaurant floor and kitchen staff. The position requires a professional demeanor to handle customer feedback and maintain service standards during peak hours.
Responsibilities
- Manage guest greetings and reservations
- Handle event inquiries and bookings
- Process online delivery orders
- Support restaurant floor operations
- Resolve customer feedback
Required Skills
- 1–2 years relevant experience
- Excellent communication skills
- Strong organizational abilities
- Multitasking capability
- Proficiency in English and Bahasa Malaysia
Job Details
Responsibilities:
- Welcome and greet guests in a professional and friendly manner.
- Manage reservations, walk-ins, and seating arrangements.
- Handle event and catering inquiries and provide accurate information.
- Coordinate bookings, including scheduling dates and managing deposits.
- Prepare and send quotations after management approval.
- Manage online delivery orders via Grab, ensuring accuracy and timely coordination.
- Maintain proper records of bookings, payments, and customer requests.
- Communicate effectively with kitchen and service staff.
- Assist on the restaurant floor during peak hours or special events.
- Handle customer feedback and resolve issues professionally.
Requirements:
- Education & Experience: Minimum SPM, Diploma, or equivalent qualification. Minimum 1–2 years working experience in receptionist, administration, hospitality, or F&B industry preferred.
- Skills & Competencies: Good communication and interpersonal skills. Professional appearance and positive attitude. Strong organizational and multitasking abilities. Ability to work under pressure in a fast-paced environment. Customer service-oriented and problem-solving mindset.
- Language Requirements: Good command of English and Bahasa Malaysia. Additional languages are an advantage.
- Personal Attributes: Friendly, courteous, and approachable personality. Responsible, disciplined, and punctual. Good teamwork and coordination skills.