IT Infrastructure Manager
Job Summary
The IT Infrastructure Manager oversees the planning, development, and delivery of IT services and communications systems. This role involves strategic budgeting, risk management, and ensuring service performance meets business requirements through effective leadership and technical expertise. The position requires a focus on service level management, cloud environments, and fostering strong partnerships with stakeholders.
Responsibilities
- Manage IT infrastructure resources and delivery
- Oversee staff development and performance
- Monitor SLA compliance and service metrics
- Execute risk management and crisis resolution
- Lead budgeting and strategic procurement
Required Skills
- ITIL and Service Level Management
- Cloud Computing (IaaS, PaaS, SaaS)
- Leadership and Change Management
- Network Infrastructure Concepts
- Fluent English communication
Job Details
### Responsibilities
- Identify and manage resources for planning, development, and delivery of IT systems.
- Take full responsibility for subordinate staff career development and performance management.
- Develop and implement risk management programs and disaster recovery/resolution protocols.
- Manage budgeting, planning, and objective setting in alignment with organizational policies.
- Oversee the implementation of processes, tools, and techniques for monitoring automated systems.
- Manage Service Level Agreements (SLAs), service catalogues, and performance metrics.
- Establish command structures and escalation procedures to ensure service continuity.
- Partner with suppliers and customers to ensure cost-effective, high-quality service delivery.
- Advise management on the functionality, costs, and availability of infrastructure systems.
### Requirements
- Bachelor's degree with 10 years of relevant experience, or 12–14+ years of applied experience.
- In-depth commercial and technical expertise with strong leadership and change management skills.
- Mastery in interpersonal and negotiation skills, with the ability to motivate and delegate to technical teams.
- Deep understanding of IT standards, policy frameworks, and business processes.
- Fluent in English (verbal and written).
- Experience working in virtual, global, or matrixed teams across different time zones.
- Proficiency in Infrastructure capability and ITIL practices, focusing on agility and automation.
- Knowledge of Unified Cloud environments (IaaS, PaaS, SaaS) and network concepts.