J1 Food & Beverage
Job Summary
This J-1 internship program at The Ritz-Carlton, Tysons Corner offers professional training across various F&B operations. The role spans 12 months, covering host duties, reservation management, and outlet supervision. Participants will gain comprehensive experience in luxury hotel standards and guest service management.
Responsibilities
- Manage guest flow and seating
- Oversee reservation systems and accuracy
- Supervise outlet service staff and operations
- Handle guest complaints and service quality
- Coordinate special event requests
Required Skills
- Luxury hospitality operations
- Reservation system management
- Staff supervision and training
- Guest conflict resolution
- Professional service etiquette
Job Details
Training Plan:
Orientation (0.5 month): Receive orientation to company culture, business strategies, payroll procedures, and local community resources.
Host/Greeter (3 months): Learn to manage guest flow, seating arrangements, phone etiquette, and reservation systems to support the serving team.
Reservations Coordinator (3.5 months): Manage reservation systems, maintain accurate guest records, resolve complaints, confirm bookings, and coordinate special guest requests.
Outlet Supervisor (5 months): Supervise service staff, maintain quality standards, ensure professional meal service, handle guest complaints, manage manpower and equipment, and conduct training sessions.
Requirements:
- Hospitality degree from a post-secondary academic education (minimum 2-year full-time course) approved by the Ministry of Education, OR 5 years of recent relevant work experience in the (ultra) luxury hotel industry.
- Recent relevant work experience in the (ultra) luxury hotel industry.
- Demonstrated consistent career growth and serious commitment to recent employers.