Front Desk Executive

Your Role Every student journey begins with a first impression. As our Student Experience Executive (Front Desk), you'll be the first person our students and visitors meet when they walk into FITM. Your warm smile, friendly greeting, and willingness to help will shape their experience from the moment they arrive. The most important part of this role is people, not paperwork. We can teach you our systems and processes. What we're looking for is someone who is dependable, enjoys helping others, and naturally makes people feel welcome. Behind the scenes, you'll be the go-to person who helps keep the centre running smoothly—from opening and closing the premises to handling calls, payments, and the many little things that make a big difference to a student's day. You'll also occasionally capture photos and short videos during classes to celebrate our students' learning journey and support our marketing efforts. Key Responsibilities - Welcome students and visitors with professionalism and warmth. - Provide excellent customer service and create a positive learning experience. - Manage student check-ins, attendance, payments, and general enquiries. - Answer phone calls and assist with WhatsApp enquiries. - Send reminders and assist with administrative follow-ups. - Help students with Wi-Fi access and day-to-day requests. - Coordinate course-day logistics with students, educators, and the operations team. - Ensure classrooms and facilities are ready before courses begin. - Open and close the training centre, including basic facility checks. - Capture photos and short videos during courses and workshops for marketing purposes. - Help maintain a clean, organised, and welcoming learning environment. Job Requirements - Fresh graduates are encouraged to apply. - Experience in customer service, hospitality, front desk, education, or administrative roles is an advantage but not required. - Excellent communication and interpersonal skills. - Friendly, approachable, and enjoys interacting with people. - Dependable, responsible, and punctual. - Organised with good attention to detail. - Able to prioritise tasks and stay calm in a fast-paced environment. - Willing to learn, adapt, and continuously improve. - Comfortable working Tuesday to Saturday. - Proficient in English; ability to communicate in Mandarin and/or Bahasa Malaysia is an advantage. - Experience using Microsoft Office and Google Workspace. - Familiarity with WhatsApp Business. - Basic Canva or CapCut skills. - Basic photography or videography skills. - Interest in fitness, education, or wellness.