Customer Service Executive
Job Summary
We are seeking a Customer Service Executive to handle quotation management, cross-border logistics, and sales support. The role involves negotiating with external providers, coordinating shipment updates, and ensuring accurate invoice verification. Candidates should have experience in the logistics industry and strong computer proficiency.
Responsibilities
- Generate comprehensive quotations for import, export, and freight services
- Provide shipment updates and assist sales personnel with inquiries
- Negotiate with suppliers and verify supplier and customer invoices
Required Skills
- Minimum SPM holder
- 1 year experience in logistic industries
- Proficient in Email, MS Excel, and MS Word
Job Details
Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transhipment, etc), and air freight services.
Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations.
Sales Support: Assist sales personnel with inquiries related to quotations and operational issues.
Quotation Review: Conduct thorough reviews of quotations prepared by the customer service coordinator.
External Provider Negotiation: Engage in negotiations with suppliers such as shipping lines and agents to secure optimal terms.
Shipment Updates: Provide timely updates to agents/customers regarding shipment status, including cargo details, shipping documentation, and other relevant information.
Tariff Consultation: Utilize tariff finder on HS Code to advise agents/customers on duty/tax structure and permit requirements.
Internal Coordination: Issue instructions to the operation/forwarding department to ensure seamless execution of tasks.
Telemarketing: Participate in proactive telemarketing activities to expand the customer base.
Invoice Verification: Review supplier invoices & customer invoices for accuracy.
Reporting: Prepare and submit monthly reports to the Customer Service Manager detailing departmental performance.
Requirements
Minimum SPM holder.
1 year experience in logistic industries.
Possesses the ability to independently manage multiple tasks.
Proficient in utilizing computer applications, including Email, MS Excel, and MS Word.