Customer Relationship Specialist

Key Responsibilities: - Handle customer inquiries, requests, feedback, and concerns in a professional and timely manner. - Respond to customer calls, messages, and live chats across social media and e-commerce platforms. - Manage and resolve customer issues efficiently to ensure high customer satisfaction and retention. - Build and maintain strong relationships with potential and existing customers, as well as retail partners. - Proactively engage customers, follow up on inquiries, and convert opportunities into sales. - Coordinate and monitor assigned projects to ensure activities and deadlines are achieved. - Oversee daily operations of online marketplaces and the company website. - Set up, monitor, and optimize automated bot responses to improve customer interaction. - Train and fine-tune the AI chatbot regularly to ensure consistent performance. - Prepare accurate daily, weekly, and monthly sales reports. - Perform ad-hoc tasks or other duties assigned by management when required. Requirements: - Minimum Certificate qualification or equivalent. - Fresh graduates are encouraged to apply. - Experience in customer service, sales, or a related field will be an added advantage. - Able to speak, read, and write Mandarin, English, and Malay. - Strong communication skills and confidence in dealing with customers. - Sales-oriented with a customer-first mindset. - Comfortable managing customer interactions across social media, website, marketplace platforms, and offline channels. - Strong problem-solving skills with patience and empathy when dealing with customers. - Positive attitude, proactive, willing to learn, and able to work independently as well as in a team. - Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint. - Willing to work on a rotation or shift basis depending on operational needs.