Senior CRM Operations Specialist
Job Summary
This role sits within the CRM team to translate business requirements into structured campaign execution, driving lifecycle delivery with strong QA governance, risk awareness, and clear stakeholder communication. You will own the full CRM campaign lifecycle, manage incidents, and coordinate with vendors while ensuring stable and accurate operations. The position offers exposure to end-to-end CRM operations in a high-growth environment along with cross-functional collaboration.
Responsibilities
- Own full CRM campaign lifecycle delivery and QA control
- Identify data, system, or logic risks and propose improvements
- Manage CRM incidents and coordinate with vendors
- Communicate outcomes, risks, and limitations to stakeholders
Required Skills
- 2–3+ years experience in CRM or digital operations
- Proficient in Excel / Google Sheets
- Basic HTML or SQL understanding
- Experience with CRM or automation tools
- Strong English communication skills
Job Details
About the Role This role sits within the CRM team, translating business requirements into structured campaign execution. You will drive lifecycle delivery with strong QA governance, risk awareness, and clear stakeholder communication to ensure stable and accurate CRM operations. Key Responsibilities Own full CRM campaign lifecycle delivery & oversee execution governance & QA control, including approvals and pre-launch validation. Proactively identify data, system, or logic risks and propose practical improvements. Manage CRM incidents & vendor coordination, focusing on root cause and SLA tracking. Communicate outcomes, risks, and CRM limitations clearly to stakeholders. What This Role Offers Exposure to end-to-end CRM operations in a high-growth environment Opportunity to strengthen analytical thinking, execution ownership, and technical CRM skills Collaboration with Product, Marketing, Operations, and regional stakeholders A role suited for individuals who value structure, precision, and accountability Requirements Must-Haves 2–3+ years experience in CRM, digital operations, or campaign execution Strong ownership mindset with accountability for delivery outcomes High attention to detail with consistent QA standards Proficient in Excel / Google Sheets (filters, pivots, validation checks) Basic HTML or SQL understanding for troubleshooting or campaign tweaks Experience with CRM or automation tools (e.g., Sendgrid, Twilio, similar) Ability to explain technical constraints in business language Strong English communication (spoken & written) Nice-to-Haves Experience in digital entertainment, fintech, or data-driven digital platforms Chinese language proficiency Exposure to dashboards, data validation, or reporting workflows Experience in incident handling or vendor coordination High awareness of data security and confidentiality