Support Engineer Intern

Service Desk: - Respond to email regards to change & incident for customers seeking assistance within stipulated SLA. - Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. - Escalate / Route emails for approval; obtain approval on timely manner. - Become familiar with helpdesk policies; determination tables and services. - Correctly assigning of ticket to the responsible team; and chase for ticket closures upon implementation. - Provide daily, weekly and monthly performance reports to support team, clients and management. - Monitoring the Solar wind system and report any abnormalities immediately. - Monitoring Nexmo SMS balance. Customer Service & Performance Reporting: - Creating Performance Report. - Generating weekly reports on timely manner - ACS reports, other reports. - Conduct half yearly Customer Sat Survey. - Prepare Service Review material. Procurement: - Release payment request for recurring billing for monthly, quarterly & yearly basis from receipt of GRN. - Generate Shopping Card - Purchase Request. - Generate Purchase Order (PO) for customers. - Vendor details maintenance. Sales Force: - To input all billed items and RFS to Sales force before month end. Job Requirements: - Degree holder, fresh Graduates are encouraged to apply. - Good communication skills in English and other languages is a plus. - Experience in a customer service industry/call center customer handling is an advantage. - Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues. - Ability to give specific and clear instructions and problem-solving advice. - Good personal time management and task organization. - Ability to work well in a team and in a target oriented environment.