Senior Technical Engineer
Job Summary
Cloudify.Asia is seeking a Senior Technical Engineer to manage support operations, ensure service level agreements are met, and maintain high customer satisfaction. The role involves performing preventive maintenance, resolving customer system issues, and guiding technical team members. Candidates should have a degree in a relevant field and at least 5 years of experience in cloud or technical engineering.
Responsibilities
- Manage support operations and maintain customer rapport
- Ensure all SLAs are met for good customer experience
- Conduct scheduled preventive maintenance for customers
- Monitor and resolve issues with customer systems
- Guide and coach technical team members
Required Skills
- Minimum 5 years in cloud or technical engineering
- Proficiency in cloud platforms (Sangfor, Azure Local, S2D, VMWare)
- Experience in Veeam Backup, Sangfor Backup, or ADR
- Strong analytical and troubleshooting skills
- Good communication and teamwork abilities
Job Details
In charge of Support Operations and maintaining good rapport with the customers. Ensure all SLA are met effectively giving good customer experience. Ensure Preventive Maintenance are carried out according to schedule for all customers. Monitor and resolve issues with customer systems Maintain a 90% customer satisfaction rating Guide and coach technical team members to achieve objectives Participate in internal projects for next generation solutions Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned Assist delivery team when needed Requirements Bachelor's degree in computer science, Information Technology, Engineering, or related field Minimum 5 years of experience in cloud or technical engineering roles Strong experience in delivering cloud-based solutions and technical support Proficiency in cloud platforms (Sangfor, Azure Local, S2D or VMWare is preferred) Experience in Veeam Backup and Replicatio or Sangfor Backup, ADR Strong analytical, troubleshooting, and problem-solving skills. Good understanding of system operations and service reliability Strong communication and teamwork abilities Experience in mentoring or guiding junior engineers is an advantage Continuous learning mindset with focus on certifications and emerging technologies.