Front of House Staff
Job Summary
We are looking for friendly and reliable Front of House staff to join our team at Lapane Pizza. This role involves greeting customers, taking orders accurately, ensuring a smooth service flow, and maintaining store cleanliness. If you enjoy interacting with customers and working in a structured environment with clear SOPs, this position is for you.
Responsibilities
- Greet customers and assist with orders
- Take walk-in, takeaway, and delivery orders accurately
- Handle payments and basic POS system functions
- Maintain cleanliness of dining area and service stations
Required Skills
- Customer service and interaction
- Order taking and cash handling
- Teamwork and communication
- Adherence to SOPs and hygiene standards
Job Details
Requirements
KEY RESPONSIBILITIES
Customer Service & Experience
• Greet customers warmly and assist with orders.
• Recommend menu items confidently (including add-ons and desserts).
• Ensure customers feel welcomed, comfortable, and well taken care of.
• Handle basic customer feedback or escalate when needed.
Order Taking & Accuracy
• Take orders clearly and accurately (walk-in, takeaway, delivery).
• Confirm orders before submission to kitchen.
• Ensure correct items are served to the right customer.
Service Flow & Speed
• Work closely with kitchen to ensure smooth order flow.
• Maintain fast and efficient service during peak hours.
• Assist in clearing tables and resetting quickly.
Cleanliness & Store Upkeep
• Maintain cleanliness of dining area, counter, and service stations.
• Follow cleaning schedules and hygiene standards.
• Ensure overall environment is clean, organised, and presentable.
Cashiering & Basic POS Handling
• Handle payments (cash, card, e-wallet) accurately.
• Issue receipts and manage basic POS system functions.
• Ensure proper cash handling and reporting.
Teamwork & Support
• Support teammates during busy periods.
• Assist in simple prep or packing when needed.
• Follow SOPs and contribute to a smooth daily operation.