QA & Audit Executive

Job Responsibilities: - Conduct regular QA audits across Tealive outlets in East Malaysia to assess food safety, hygiene, quality and operational compliance. - Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions. - Perform quality inspections and testing for incoming and outgoing products to ensure compliance with HACCP standards and internal specifications. - Support operations and quality teams in tracking, documenting, and reporting quality performance. - Investigate product complaints and food quality issues, ensuring proper root cause analysis, documentation, and timely closure. - Maintain and update complaint, non-conformance, and inspection procedures, including corrective and preventive action records. - Provide training and guidance to other departments on systems, policies, procedures, and quality standards. - Monitor risk management activities and analyze recurring issues for escalation to management and product development. Qualifications: - Candidate must possess at least Professional Certificate, Diploma/Advance/Higher/Graduate Diploma, Bachelor’s degree/ Post Graduate Diploma/Professional Degree in Food Technology/Nutrition/Dietetics, or equivalent. Skills & Knowledge: - Fluent in English and Bahasa Malaysia (spoken & written). - Superb computer competence, including database management. - Knowledge of HACCP, quality assurance terminology, methods, and tools. - Analytical, problem-solving, and decision-making skills. - Demonstrated knowledge of testing best practices, version control practices and defect management practice. Requirements: - Minimum two (2) years of working experience in the related field is required for this position. - Must be open to travelling for work. - Experienced in F&B is an added advantage.