Junior CRM Operations Specialist
Job Summary
We are seeking a detail-oriented Junior CRM Operations Specialist to manage the configuration, testing, and deployment of regional CRM campaigns. You will act as the operational backbone, ensuring all marketing efforts meet rigorous quality assurance standards and follow established SOPs. This role offers a structured pathway to develop technical CRM proficiency and operational expertise in a global digital ecosystem.
Responsibilities
- Execute multi-channel CRM campaigns
- Perform rigorous QA and validation
- Monitor delivery metrics and troubleshoot
- Maintain campaign logs and compliance records
- Coordinate with technical teams and vendors
Required Skills
- 0-2 years relevant experience
- High proficiency in Excel/Google Sheets
- Exceptional attention to detail
- Fluency in English and Chinese
- Strong communication skills
Job Details
Key Responsibilities:
- Campaign Execution: Build, configure, and launch multi-channel CRM campaigns (Email, SMS, Push Notifications) strictly following requirements and internal SOPs.
- Quality Assurance (QA): Perform meticulous pre-launch validation using structured checklists to ensure 100% accuracy in links, targeting, and segmentation.
- Monitoring & Optimization: Track live campaign delivery metrics and assist seniors with real-time troubleshooting and operational documentation.
- Data & Compliance Logs: Maintain immaculate records of campaign setups, internal approvals, and post-launch operational notes.
- Technical Support: Coordinate with cross-functional internal technical teams and vendors to log, track, and resolve system tickets.
Requirements:
- Experience: 0–2 years of experience in a digital marketing, tech support, or operations environment; ambitious fresh graduates are highly welcome to apply.
- Core Competencies: Exceptional attention to detail with an innate ability to rigorously follow checklists and structured workflows.
- Technical Aptitude: High proficiency in Excel/Google Sheets; ability to quickly adapt to and learn proprietary or enterprise CRM tools.
- Communication: Strong proactive communication skills; comfortable providing clear project updates and asking clarifying questions.
- Language Proficiency: Professional fluency in written and spoken English and Chinese to coordinate with regional platforms and stakeholders.
Nice-to-Haves:
- Technical Skills: Basic knowledge of HTML/CSS (highly advantageous for email formatting).
- Education: A Diploma or Degree in Business, IT, Marketing, or a related discipline.
- Mindset: Comfortable handling repetitive, highly precise operational tasks with a strong baseline awareness of data privacy and security.