Intern Business Development
Job Summary
We are seeking a highly motivated intern to support wellness centre operations and client experience in Johor Bahru. You will assist with scheduling, therapy system management, and administrative evaluations to ensure high client satisfaction. This role provides hands-on experience in business operations and client relationship management within the wellness industry.
Responsibilities
- Provide exceptional customer service
- Manage therapist and client scheduling
- Support therapy experience systems
- Administer client evaluation systems
Required Skills
- Bilingual (English/Mandarin)
- Customer-centric mindset
- Highly organized and detail-oriented
- Proactive and eager to learn
Job Details
Responsibilities:
- Deliver Exceptional Customer Service: Act as the first point of contact for clients, ensuring a warm, welcoming, and customer-centric environment.
- Coordinate Schedules: Manage and optimize therapist and client appointment schedules to ensure smooth, efficient daily operations.
- Support Therapy Systems: Assist the team in managing, organizing, and improving our therapy experience systems to maximize client satisfaction.
- Administer Evaluations: Assist in operating and administering client evaluation systems to help track and maintain wellness progress records.
Learning Outcomes:
- Operational Management: Gain comprehensive, hands-on experience in the day-to-day management of a commercial wellness centre.
- Client Relationship Management: Learn how to communicate effectively, handle client feedback, and build lasting relationships.
- System Administration: Develop technical and administrative skills by learning the ins and outs of specialized evaluation and booking software.
Requirements:
- Language Skills: Bilingual proficiency in English or Mandarin (Chinese) is required to effectively communicate with our diverse clientele.
- Personality: A customer-centric mindset with a friendly, approachable, and empathetic demeanor.
- Skills: Highly organized, detail-oriented, and capable of managing multiple tasks such as scheduling and system administration.
- Drive: Eager to learn, hands-on, and proactive in taking on new challenges.