Hotel Front Desk Intern
Job Summary
The Hotel Front Desk Intern will be responsible for welcoming guests and assisting with check-in/out procedures. The role involves managing reservation enquiries and providing information about hotel services to ensure a positive guest experience. Interns will also maintain guest records and support payment processing within the hotel management system.
Responsibilities
- Welcome and assist guests
- Manage check-in and check-out
- Handle reservations and enquiries
- Process payments and records
Required Skills
- Hospitality student
- English & Bahasa Malaysia
- Mandarin proficiency is a plus
- Shift work availability
- Basic Microsoft Office
Job Details
Responsibilities:
- Welcome guests with a warm and professional attitude.
- Assist with guest check-in and check-out procedures.
- Answer phone calls, emails, and reservation enquiries.
- Provide accurate information about hotel facilities and services.
- Handle guest requests and escalate issues when necessary.
- Assist in processing payments and issuing receipts.
- Maintain accurate guest records using the hotel management system.
Requirements:
- Currently pursuing a Diploma or Bachelor's Degree in Hospitality, Tourism, Hotel Management, or a related field.
- Good communication skills in English and Bahasa Malaysia.
- Knowledge of Mandarin is an added advantage.
- Friendly, positive, and customer-focused personality.
- Willing to work shifts, weekends, and public holidays.
- Basic computer skills (Microsoft Office).
- Eager to learn and work in a fast-paced environment.